Program Overview
The FLS Capability Development Program is a performance-focused learning intervention designed to elevate the effectiveness of Frontline Sales Leaders (FLS) in the agency channel. Spanning advanced selling techniques, agent recruitment strategies, and first-time leadership essentials, the course integrates situational role-plays, gamified tools, and actionable frameworks. Participants will build confidence in handling high-stakes sales conversations, recruiting high-potential agents, managing performance, and driving field execution with accountability. With a real-world, outcomes-driven approach, this program equips FLS to directly impact business KPIs like agent productivity, retention, and customer satisfaction.
Features
- Master consultative sales techniques and confidently handle objections to drive conversions.
- Build effective strategies for sourcing, interviewing, and onboarding productive agents.
- Transition from individual contributor to people manager with strong delegation and coaching skills.
- Strengthen field execution discipline aligned with business metrics and accountability.
Target audiences
- Frontline Sales Leaders (FLS)
- First-time managers in the agency channel
Curriculum
- 2 Sections
- 17 Lessons
- 1 Day
Expand all sectionsCollapse all sections
- Advanced Selling Skills in Agency Sales8
- Agent Recruitment Mastery9
- 2.1Identifying the Ideal Agent Profile
- 2.2Sourcing Strategies: Referrals, Social, Local Networks
- 2.3Selling the Agency Opportunity (Pitching the Role)
- 2.4Interviewing & Selection Skills
- 2.5Effective Agent Onboarding & Early Engagement
- 2.6“Pitch the Role” simulation
- 2.7Mock interview scenarios
- 2.8Onboarding experience mapping
- 2.930-60-90 Day Onboarding Framework
Instructor
