Course Overview
This one-day workshop on Customer Success in the Cloud SaaS industry is designed to equip professionals with advanced skills and knowledge essential for enhancing customer engagement and retention. Through interactive activities, real-life examples, and practical simulations, participants will learn
- Effective onboarding strategies
- Proactive customer engagement
- Churn reduction techniques
- Utilization of technology and tools for customer success
Led by renowned industry experts, the workshop emphasizes hands-on learning and real-world problem-solving to ensure participants can immediately apply their new skills to drive customer success in their organizations.
Features
- Practical aspects of customer success in the Cloud SaaS industry
Target audiences
- Customer Success Professionals
Instructor
