Course Overview
This program is designed to enhance dealership performance by focusing on critical areas such as sales, delivery efficiency, service quality, and overall operations. Through a mix of interactive lectures, case studies, and roleplays delivered by industry veterans, participants will gain actionable insights into improving customer satisfaction, streamlining processes, and driving business growth. The program fosters a customer-centric culture while equipping dealership teams with practical skills to handle modern challenges, optimize operations, and achieve sustainable success.
Features
- Master consultative sales techniques to boost customer conversion rates.
- Streamline delivery and service processes for enhanced operational efficiency.
- Implement best practices for managing dealership operations and profitability.
- Foster a customer-centric culture to improve satisfaction and retention.
Target audiences
- Sales Executives, Service Advisors,
- Operations Managers
- Dealership Heads
Instructor
