Curriculum
- 4 Sections
- 16 Lessons
- 1 Day
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- The Future of Customer Loyalty3
- Designing Large-Scale Loyalty Programs4
- Cross-Functional Execution & Integration5
- 3.1Stakeholder management: finance, sales, marketing, compliance
- 3.2Building seamless workflows between departments
- 3.3Integration of modules & ecosystem partners (payment, CRM, analytics)
- 3.4Governance and risk management in large-scale platforms
- 3.5Map a process flow for integrating a new campaign module into an existing loyalty platform
- Building Scalable SOPs & Governance Models4