Program Overview

This hands-on program is designed to equip IT and International Business professionals with practical capabilities in using Generative AI tools such as ChatGPT, Claude, and DALL·E. Participants will explore real-world applications of AI —learning how to classify tickets, document processes, translate technical info, and create stakeholder-friendly presentations and FAQs using Gen AI for better internal communication and knowledge sharing. With tailored use cases, prompt engineering exercises, and a focus on pharma-specific risks and governance, the course enables professionals to confidently integrate AI into their day-to-day workflows while aligning with industry standards and ethical best practices.