Program Overview
This one-day practical program equips logistics, distribution, and supply chain professionals with the ability to measure performance using key logistics KPIs and identify cost reduction opportunities without compromising service levels. The course covers transport, warehousing, and last-mile KPIs—including OTIF, cost per ton/km, dock-to-stock, and order cycle time—along with financial metrics like freight-to-sales ratio and inventory carrying cost. Through case examples, benchmarking practices, and root cause analysis tools, participants learn how to use data to diagnose inefficiencies, monitor service quality, and drive bottom-line impact.
Features
- Identify and monitor key logistics KPIs across transport, warehouse, and fulfillment
- Build logistics dashboards and scorecards to drive visibility and continuous improvement
- Benchmark logistics costs and identify areas for productivity improvement
- Link performance gaps with actionable levers such as consolidation, layout changes, or route redesign
Target audiences
- Logistics Managers
- Distribution Heads
- SCM Analysts
- MIS & BI Analysts
- Warehouse Managers
Curriculum
- 5 Sections
- 27 Lessons
- 1 Day
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- Logistics Performance Framework – The Why & What6
- 1.1Concepts: Role of performance metrics in logistics strategy & control
- 1.2Keywords: Cost-to-Serve, Lead Time, OTIF, Visibility Index, SLA Adherence
- 1.3Discussion Points: Difference between metrics, KPIs, and control indicators
- 1.4Situational Focus: Warehouses performing well on volume but failing on cost metrics
- 1.5Real-life Insight: CPG company revamped performance reviews by integrating tactical + strategic KPIs
- 1.6Exercise: Define your organization’s current logistics KPI landscape – gaps & overlaps
- Transportation KPIs – Metrics That Drive Behavior5
- 2.1Concepts: Core transport KPIs – delivery performance, cost/km, load utilization
- 2.2Keywords: On-Time Delivery %, Truck Fill Rate, Freight Cost Index, Damage Rate, Empty Run %
- 2.3Situational Focus: Frequent delivery misses despite good fleet capacity
- 2.4Real-life Insight: Industrial tools manufacturer realigned KPIs from “tonnage moved” to “cost per tonne/km”
- 2.5Exercise: Group challenge – select top 5 transport KPIs for 3 different delivery models (B2B, E-com, Bulk)
- Warehouse & Distribution Center KPIs5
- 3.1Concepts: Efficiency, throughput, labor productivity, accuracy
- 3.2Keywords: Pick Accuracy, Dock-to-Stock Time, Order Cycle Time, Inventory Turns, Space Utilization
- 3.3Situational Focus: High manpower costs without visibility on warehouse performance
- 3.4Real-life Insight: Electronics firm reduced WMS rework by tracking order picking cycle
- 3.5Exercise: Build a warehouse KPI dashboard using real-case data (Excel template provided)
- Cost Optimization in Logistics – Levers & Trade-offs6
- 4.1Concepts: Logistics cost buckets – primary, secondary, hidden costs
- 4.2Keywords: Fixed vs Variable Cost, Freight Recovery %, Detention/Demurrage, Last Mile Premium
- 4.3Situational Focus: High logistics cost despite stable volumes
- 4.4Real-life Insight: Food & beverage firm implemented slotting and route redesign to cut last-mile cost by 12%
- 4.5Exercise: Identify cost optimization levers in a sample logistics P&L – Freight consolidation, Packaging optimization
- 4.6Carrier mix, Outsourcing model, Zone-wise route rationalization
- KPI Governance – Setting Targets, Benchmarks & Reviews5
- 5.1Concepts: KPI cascading, setting SMART targets, variance analysis, audit logic
- 5.2Keywords: Balanced Scorecard, Logistics Control Tower, Traffic Light Dashboard
- 5.3Situational Focus: KPIs are reported but not reviewed or actioned
- 5.4Real-life Insight: Auto parts distributor set up weekly governance tied to dashboard triggers
- 5.5Exercise: Draft a monthly KPI governance calendar + RACI chart
Instructor
