Curriculum
- 5 Sections
- 27 Lessons
- 1 Day
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- Logistics Performance Framework – The Why & What6
- 1.1Concepts: Role of performance metrics in logistics strategy & control
- 1.2Keywords: Cost-to-Serve, Lead Time, OTIF, Visibility Index, SLA Adherence
- 1.3Discussion Points: Difference between metrics, KPIs, and control indicators
- 1.4Situational Focus: Warehouses performing well on volume but failing on cost metrics
- 1.5Real-life Insight: CPG company revamped performance reviews by integrating tactical + strategic KPIs
- 1.6Exercise: Define your organization’s current logistics KPI landscape – gaps & overlaps
- Transportation KPIs – Metrics That Drive Behavior5
- 2.1Concepts: Core transport KPIs – delivery performance, cost/km, load utilization
- 2.2Keywords: On-Time Delivery %, Truck Fill Rate, Freight Cost Index, Damage Rate, Empty Run %
- 2.3Situational Focus: Frequent delivery misses despite good fleet capacity
- 2.4Real-life Insight: Industrial tools manufacturer realigned KPIs from “tonnage moved” to “cost per tonne/km”
- 2.5Exercise: Group challenge – select top 5 transport KPIs for 3 different delivery models (B2B, E-com, Bulk)
- Warehouse & Distribution Center KPIs5
- 3.1Concepts: Efficiency, throughput, labor productivity, accuracy
- 3.2Keywords: Pick Accuracy, Dock-to-Stock Time, Order Cycle Time, Inventory Turns, Space Utilization
- 3.3Situational Focus: High manpower costs without visibility on warehouse performance
- 3.4Real-life Insight: Electronics firm reduced WMS rework by tracking order picking cycle
- 3.5Exercise: Build a warehouse KPI dashboard using real-case data (Excel template provided)
- Cost Optimization in Logistics – Levers & Trade-offs6
- 4.1Concepts: Logistics cost buckets – primary, secondary, hidden costs
- 4.2Keywords: Fixed vs Variable Cost, Freight Recovery %, Detention/Demurrage, Last Mile Premium
- 4.3Situational Focus: High logistics cost despite stable volumes
- 4.4Real-life Insight: Food & beverage firm implemented slotting and route redesign to cut last-mile cost by 12%
- 4.5Exercise: Identify cost optimization levers in a sample logistics P&L – Freight consolidation, Packaging optimization
- 4.6Carrier mix, Outsourcing model, Zone-wise route rationalization
- KPI Governance – Setting Targets, Benchmarks & Reviews5
- 5.1Concepts: KPI cascading, setting SMART targets, variance analysis, audit logic
- 5.2Keywords: Balanced Scorecard, Logistics Control Tower, Traffic Light Dashboard
- 5.3Situational Focus: KPIs are reported but not reviewed or actioned
- 5.4Real-life Insight: Auto parts distributor set up weekly governance tied to dashboard triggers
- 5.5Exercise: Draft a monthly KPI governance calendar + RACI chart
Keywords: Cost-to-Serve, Lead Time, OTIF, Visibility Index, SLA Adherence
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