Program Overview
This hands-on, strategy-focused program equips procurement and supply chain professionals with the tools and frameworks to assess, qualify, develop, and manage vendor relationships for business resilience and competitive advantage. Participants will learn how to conduct robust vendor due diligence, apply structured evaluation models, set up scorecards, and drive supplier capability development through audits, training, and performance governance. The course integrates real-world supplier lifecycle case studies, including onboarding pitfalls, performance deviation handling, and collaborative improvement plans — with a strong focus on ESG, compliance, and innovation enablement.
Features
- Use structured tools like TQRDC, 5C/8C models, and site audits to assess vendors.
- Design and implement supplier scorecards with performance KPIs, SLAs, and red flags.
- Build vendor development roadmaps for quality, delivery, and compliance improvement.
- Manage vendor transitions, exit planning, and joint improvement programs.
Target audiences
- Supplier Quality Teams
- Supply Chain Governance Professionals
- Auditors
- Sourcing Managers
Curriculum
- 7 Sections
- 35 Lessons
- 2 Days
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- Strategic Role of Vendor Management5
- 1.1Concepts: Vendor lifecycle, make-vs-buy boundary, vendor tiering
- 1.2Keywords: Supplier Ecosystem, Multi-vendor Strategy, Strategic vs Operational Suppliers
- 1.3Situational Focus: Vendor reliance in core-vs-non-core spend
- 1.4Insight: Multi-year supply risk from over-dependence on a single vendor
- 1.5Exercise: Map your vendor base by strategic relevance
- Vendor Prequalification & Evaluation5
- 2.1Concepts: Capability assessment, Capacity vs Capability, Compliance & Financial due diligence
- 2.2Keywords: RFI, RFQ, Vendor Risk Scorecard, Supplier Financial Health
- 2.3Situational Focus: Vendor shortlisting for a critical high-spec category
- 2.4Insight: Disqualification due to poor ESG disclosure
- 2.5Exercise: Prequalification checklist simulation (real or anonymized case)
- Vendor Selection – Decision-Making Tools5
- 3.1Concepts: Weighted Scoring, Cross-functional Evaluation, Cost-Quality-Service Balance
- 3.2Keywords: QCD (Quality-Cost-Delivery), Risk vs Value Mapping, Sourcing Panel
- 3.3Situational Focus: Conflict between procurement & engineering on vendor choice
- 3.4Insight: Overlooked TCO leading to vendor failure within 6 months
- 3.5Exercise: Vendor selection matrix workshop (live scenario-based scoring)
- Vendor Onboarding & Capability Development5
- 4.1Concepts: Onboarding SOPs, Training & Audits, Supplier Enablement
- 4.2Keywords: Ramp-up Plan, Quality Gates, Collaborative Development
- 4.3Situational Focus: Poor onboarding leads to delayed first delivery
- 4.4Insight: Automotive supplier re-developed through plant audit + technical traini
- 4.5Exercise: Design a supplier onboarding checklist (customized to user’s business context)
- Performance Measurement & SLA Governance5
- 5.1Concepts: KPIs, SLAs, VOC (Voice of Customer), Monthly & Quarterly Reviews
- 5.2Keywords: OTIF, PPM (Parts Per Million), Cost of Poor Quality, Scorecards
- 5.3Situational Focus: Misaligned expectations on service SLAs in IT/Services sourcing
- 5.4Insight: Service provider penalized due to undefined escalation matrix
- 5.5Exercise: Build a vendor performance dashboard – sample KPI framework
- Managing Underperformance & Exit Triggers5
- 6.1Concepts: Root Cause Analysis, Continuous Improvement, Exit Strategy
- 6.2Keywords: 8D, CAPA (Corrective and Preventive Actions), Supplier Offboarding
- 6.3Situational Focus: High-potential vendor with chronic delivery issues
- 6.4Insight: Gradual phase-out of vendor post failed development attempts
- 6.5Exercise: Role-play: Procurement vs Vendor on a performance issue escalation
- Strategic Partnerships vs Transactional Vendors5
- 7.1Concepts: Collaboration models, Gain-sharing, JVs & Alliances
- 7.2Keywords: SRM (Supplier Relationship Management), Joint Business Planning, Long-Term Value
- 7.3Situational Focus: When to invest in supplier development vs switch
- 7.4Insight: Joint product development case with strategic partner
- 7.5Exercise: Strategic vs Transactional vendor mapping (for your top 10 vendors)
Instructor
