Curriculum
- 7 Sections
- 35 Lessons
- 2 Days
Expand all sectionsCollapse all sections
- Strategic Role of Vendor Management5
- 1.1Concepts: Vendor lifecycle, make-vs-buy boundary, vendor tiering
- 1.2Keywords: Supplier Ecosystem, Multi-vendor Strategy, Strategic vs Operational Suppliers
- 1.3Situational Focus: Vendor reliance in core-vs-non-core spend
- 1.4Insight: Multi-year supply risk from over-dependence on a single vendor
- 1.5Exercise: Map your vendor base by strategic relevance
- Vendor Prequalification & Evaluation5
- 2.1Concepts: Capability assessment, Capacity vs Capability, Compliance & Financial due diligence
- 2.2Keywords: RFI, RFQ, Vendor Risk Scorecard, Supplier Financial Health
- 2.3Situational Focus: Vendor shortlisting for a critical high-spec category
- 2.4Insight: Disqualification due to poor ESG disclosure
- 2.5Exercise: Prequalification checklist simulation (real or anonymized case)
- Vendor Selection – Decision-Making Tools5
- 3.1Concepts: Weighted Scoring, Cross-functional Evaluation, Cost-Quality-Service Balance
- 3.2Keywords: QCD (Quality-Cost-Delivery), Risk vs Value Mapping, Sourcing Panel
- 3.3Situational Focus: Conflict between procurement & engineering on vendor choice
- 3.4Insight: Overlooked TCO leading to vendor failure within 6 months
- 3.5Exercise: Vendor selection matrix workshop (live scenario-based scoring)
- Vendor Onboarding & Capability Development5
- 4.1Concepts: Onboarding SOPs, Training & Audits, Supplier Enablement
- 4.2Keywords: Ramp-up Plan, Quality Gates, Collaborative Development
- 4.3Situational Focus: Poor onboarding leads to delayed first delivery
- 4.4Insight: Automotive supplier re-developed through plant audit + technical traini
- 4.5Exercise: Design a supplier onboarding checklist (customized to user’s business context)
- Performance Measurement & SLA Governance5
- 5.1Concepts: KPIs, SLAs, VOC (Voice of Customer), Monthly & Quarterly Reviews
- 5.2Keywords: OTIF, PPM (Parts Per Million), Cost of Poor Quality, Scorecards
- 5.3Situational Focus: Misaligned expectations on service SLAs in IT/Services sourcing
- 5.4Insight: Service provider penalized due to undefined escalation matrix
- 5.5Exercise: Build a vendor performance dashboard – sample KPI framework
- Managing Underperformance & Exit Triggers5
- 6.1Concepts: Root Cause Analysis, Continuous Improvement, Exit Strategy
- 6.2Keywords: 8D, CAPA (Corrective and Preventive Actions), Supplier Offboarding
- 6.3Situational Focus: High-potential vendor with chronic delivery issues
- 6.4Insight: Gradual phase-out of vendor post failed development attempts
- 6.5Exercise: Role-play: Procurement vs Vendor on a performance issue escalation
- Strategic Partnerships vs Transactional Vendors5
- 7.1Concepts: Collaboration models, Gain-sharing, JVs & Alliances
- 7.2Keywords: SRM (Supplier Relationship Management), Joint Business Planning, Long-Term Value
- 7.3Situational Focus: When to invest in supplier development vs switch
- 7.4Insight: Joint product development case with strategic partner
- 7.5Exercise: Strategic vs Transactional vendor mapping (for your top 10 vendors)