About the Client
Metro GSC is the global sourcing, supply chain, and business services powerhouse of METRO AG, a leading international wholesale company operating in over 30 countries. Based in India, Metro GSC plays a mission-critical role in driving efficiency, innovation, and scalability across METRO’s global operations. It delivers end-to-end solutions spanning strategic sourcing, procurement, supply chain management, data & analytics, automation, and digital transformation. The team supports a wide spectrum of functions—from category management and supplier collaboration to logistics optimization and ESG reporting—positioning itself as a strategic enabler of METRO’s global growth and competitiveness. Metro GSC is not just a shared services unit; it is METRO’s center of excellence, creating impact through deep domain expertise, process excellence, and technology-driven innovation.
Workshop Objective
The workshop was designed to enhance the professional communication skills of mid-level managers and team leads, enabling them to engage more effectively across functions, geographies, and hierarchies. The program focused on refining participants’ ability to communicate with clarity, impact, and empathy, aligning their communication style with strategic business goals and global workplace standards.
Workshop Summary
This highly interactive session helped participants build confidence and fluency in key business communication scenarios—from structured email writing and impactful presentation delivery to navigating difficult conversations and stakeholder alignment. Drawing from real workplace scenarios at Metro GSC, the session enabled professionals to self-assess, reflect, and improve their communication effectiveness through practical tools, frameworks, and role-play exercises. The training also addressed nuances of virtual communication, cross-cultural sensitivity, and feedback mechanisms, thereby fostering a more collaborative and agile communication culture across teams.
Workshop Details
- Mode: Online
- Audience: Mid-level managers, Team leads
- Batch Size: 30 Participants
- Duration: 1-day Workshop
- Customized Training Modules
- Certificates for all participants
Trainer (Speaker) Profile
- Seasoned HR leader with 20+ years of experience across top organizations like L&T, Thermax, UltraTech Cement, and Mastek, holding strategic roles including Head of HR and Group Head HR.
- Expert in Strategic HR, Leadership Development, Talent Management, L&D, and Change Management, with a track record of aligning people strategies to business goals.
- Skilled in designing and leading high-impact capability-building and communication-focused OD interventions across manufacturing and services sectors.
- Brings deep insight into business-aligned communication behaviors, people dynamics, and cross-functional collaboration, driving real organizational transformation.
