About the Client
Coats India is part of Coats Group plc, a global leader in thread manufacturing and structural components for apparel and footwear. With a presence in over 50 countries and a strong manufacturing and distribution network, Coats serves leading global brands across textiles, footwear, and performance materials. Known for its innovation-led approach, sustainability initiatives, and operational excellence, the company continues to play a pivotal role in the global textile and apparel value chain.
Workshop Objective
The objective of this program was to strengthen business communication capabilities among plant teams, enabling them to communicate with clarity, confidence, and professionalism across workplace interactions.
The program focused on:
- Enhancing verbal and non-verbal communication effectiveness in operational environments
- Building confidence in workplace interactions across functions and hierarchy levels
- Improving clarity in conveying ideas, instructions, and feedback
- Strengthening listening skills and response management
- Enabling participants to handle real-world communication challenges in plant settings
- Driving consistency in professional communication standards across teams
Workshop Summary
This 3-day onsite program in Delhi NCR was delivered as an experiential, practice-oriented intervention focused on building real-world communication capability. The workshop followed a progressive learning approach starting from foundational communication principles and moving towards advanced application in workplace scenarios. The learning methodology emphasized role plays, simulations, and real-time feedback, ensuring participants could immediately apply communication techniques in their day-to-day roles. The sessions were designed to create behavioral shifts through repeated practice, reflection, and guided facilitation.
Key Highlights:
- Hands-on role-play exercises to improve workplace conversations, feedback delivery, and conflict handling
- Real-world scenarios based on plant operations, cross-functional coordination, and team interactions
- Simulation-based activities to enhance listening, response clarity, and communication under pressure
- Practical techniques to improve body language, tone, and overall communication presence
- Group discussions to align communication practices with organizational expectations
- Exercises focused on improving clarity in instructions, reporting, and team coordination
- Continuous feedback loops to refine communication style and effectiveness
- Actionable takeaways enabling participants to communicate more confidently and effectively in operational settings
Workshop Details
- Mode: In-Person / Onsite (Delhi NCR)
- Audience: Plant Teams
- Batch Size: 35 Participants
- Duration: 3-Day Program
- Customized Training Modules
- Certificates for all participants
Trainer Profile
She is a seasoned corporate trainer and behavioral expert with over 24 years of experience in Learning & Development, behavioral training, and career coaching.
- Extensive experience in designing and delivering competency-based training programs across industries
- Strong expertise in communication skills, leadership development, and emotional intelligence
- Former Corporate Trainer at Hero Mindmine with experience in facilitating large-scale corporate interventions
- Held leadership roles in training and capability building at Max New York Life Insurance and ICICI Prudential
- Founder of Marks India, delivering customized behavioral and leadership programs
- Certified Career Counsellor and Coach with strong focus on individual and organizational development
- Known for experiential learning methodologies combining psychology, coaching tools, and real-world applications
Her ability to translate behavioral concepts into practical workplace application makes her highly relevant for manufacturing environments where clear communication and coordination are critical to operational success.