About the Client
DATAMARK, Inc. is a global Business Process Outsourcing (BPO) organization delivering business support services across industries including government, healthcare, financial services, and utilities. With delivery centers across multiple geographies, DATAMARK provides solutions in contact center operations, document processing, and back-office services. Known for its operational efficiency, compliance-driven processes, and client-centric delivery model, the company has established itself as a trusted partner for organizations seeking scalable and reliable outsourcing solutions.
Workshop Objective
The objective of this program was to build leadership capability among managers by strengthening communication, decision-making, and team management skills required to drive performance in a dynamic BPO environment.
The program focused on:
- Enhancing leadership effectiveness through structured behavioral frameworks
- Strengthening communication skills for better team engagement and stakeholder alignment
- Building emotional intelligence to manage team dynamics and workplace challenges
- Improving presentation and influencing capability for managerial roles
- Driving performance through structured thinking and process optimization
- Enabling managers to translate organizational goals into team-level execution
Workshop Summary
This 3-month leadership program was delivered as a sustained, high-impact intervention with weekly 2-hour sessions, designed to enable long-term behavioral and capability transformation. The program followed a modular approach, progressively building leadership competencies through a combination of conceptual inputs, real-world application, and continuous practice. The learning methodology emphasized experiential learning, reflection, and application, ensuring that participants could implement learnings between sessions. The structure allowed for reinforcement, feedback loops, and gradual capability building aligned to business realities.
Key Highlights:
- Hands-on exercises on communication, leadership presence, and team engagement
- Real-world case discussions aligned to BPO operations, client interactions, and performance challenges
- Simulation-based activities to improve decision-making, conflict resolution, and stakeholder management
- Practical frameworks for performance management, process optimization, and execution discipline
- Exercises focused on emotional intelligence, self-awareness, and behavioral change
- Role plays and presentation practice to enhance influencing and communication effectiveness
- Continuous feedback loops enabling iterative improvement across sessions
- Development of individual leadership action plans aligned to organizational goals
Workshop Details
- Mode: In-Person / Onsite (Chennai)
- Audience: Managers (Cross-functional)
- Batch Size: 15 Participants
- Duration: 3-Month Program (2 Hours per Week)
- Customized Training Modules
- Certificates for all participants
Trainer Profile
He is a leadership development expert with over 20 years of experience in enabling organizations and professionals to achieve performance excellence.
- Extensive expertise in leadership development, advanced soft skills, and communication training
- Strong background in emotional intelligence coaching, NLP, and behavioral transformation
- Certified ITIL professional and ISO Lead Auditor with deep understanding of business processes and governance
- Experience in business process optimization and operational excellence
- Author of Your Last English Workbook, reflecting his focus on communication effectiveness
- Proven track record in delivering long-term capability-building programs across industries
- Known for experiential learning methodologies focused on real-world application and measurable outcomes
His ability to combine behavioral transformation with process-oriented thinking makes him highly relevant for organizations aiming to build strong, performance-driven leadership pipelines.