AI in Action – CX Transformation in Banking (Vendor Lens)

0 (0 reviews) AI Implementation Anecdotes

Go beyond concepts. Access real-world AI use cases across industries — understand what worked, what didn’t, and what it actually takes to implement.

By Anshul Agrawal

Last updated May 18, 2026

AI in Action is a curated library of real-world implementation experiences shared by CIOs, CTOs, and business leaders across industries.

The session is led by expert from the vendor side who has worked closely with enterprises to design, deploy, and scale AI solutions across client environments and business use cases.

This session breaks down:

• The customer experience challenges they were solving
• How they implemented AI-led CX transformation initiatives
• Platforms, tools, costs, and implementation timelines
• Adoption hurdles, personalisation trade-offs, and operational bottlenecks
• Key insights, outcomes, and what they would improve differently

Course Content

Use case background

Implementation

Learnings

Future roadmap

Meet Your Instructor

Co-Founder & Chief AI Officer @ RigAI Anshul Agrawal

4 Course

0 Student

Anshul Agrawal is a Co-Founder and Chief AI Officer at RigAI, with over 18 years of experience leading large-scale AI, analytics, and digital transformation initiatives across the BFSI sector, particularly in banking, insurance and fintech. He has successfully driven multi-million-dollar programs focused on fraud prevention, intelligent payment ecosystems, risk analytics, and AI-driven decision systems at scale. Prior to RigAI, Anshul was part of EXL’s leadership team, where he led the Analytics and AI practice for US Banking Analytics, working closely with global banking and fintech clients to enable next-generation AI adoption and data-driven transformation. Earlier in his career, he worked with TCS in risk management and data warehousing. His expertise spans Agentic AI, Conversational AI, GenAI technologies, enterprise analytics, and intelligent automation, with a strong focus on building scalable AI systems that drive operational efficiency, customer intelligence, and business growth.

₹150000

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