AI in Action – Conversational Virtual Agents in Telecom
Go beyond concepts. Access real-world AI use cases across industries — understand what worked, what didn’t, and what it actually takes to implement.
AI in Action is a curated library of real-world implementation experiences shared by CIOs, CTOs, and business leaders across industries.
This session is led by a telecom customer engagement and digital transformation leader from the client side who implemented AI-powered conversational virtual agents across customer support channels.
This session breaks down:
• The customer support scalability and service response challenges the organization was solving
• How AI-driven conversational agents were implemented to improve customer interaction and support experiences
• Platforms, tools, costs, and implementation timelines
• False positive concerns, compliance trade-offs, and operational bottlenecks
• Key insights, outcomes, and what he would improve differently
Course Content
Meet Your Instructor
Offered by Huksa, this L&D program is led by elite industry veterans—CXOs and Functional Heads with 25+ years of deep-domain expertise. You have the flexibility to customize the curriculum, select your preferred expert, and align the program to your organization’s specific objectives. Connect with the Huksa team to explore our array of top-tier trainers available for this course!
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This course includes:
- Lessons 4
- Topics 7
- Duration 1.5 Hours
- Quizzes 0
- Language English
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